Terms of service

Terms of Service

1. About Quesbo

Questbound Studios Ltd trading as Quesbo®

Company number: 16413137

Registered in England and Wales

Registered office: 30 Burroughs Crescent, Bourne End, England, SL8 5NR, United Kingdom

Email: contact@quesbo.com

This website and online store are operated by Questbound Studios Ltd, trading as Quesbo® ("Quesbo", "we", "us" or "our"). Throughout these Terms, "you" and "your" mean the person using our website or purchasing products from us.

These Terms apply to your use of the Quesbo website and to purchases made through our online store.

Please read them carefully before placing an order. Nothing in these Terms affects any rights you have under applicable consumer law.

2. Our Products

Quesbo creates and sells products that may include physical games and card games; printed books and activity books; educational materials; craft and creative products; downloadable books, guides, worksheets and other digital content; and other Quesbo-branded products and accessories.

Product availability may change from time to time. We make reasonable efforts to ensure that product descriptions, photographs, illustrations, dimensions, specifications and other information are accurate.

Product photographs, mock-ups, illustrations and examples are provided to help demonstrate the product. Colours, appearance and individual creative results may vary slightly from the examples shown.

Any such variation does not affect your statutory rights where a product is not as described.

3. Age and Children's Products

Some Quesbo products are designed for children. The recommended age shown on a product page is intended as guidance and does not replace appropriate adult supervision.

Parents, guardians and responsible adults should consider a child's individual abilities and supervise activities where appropriate, particularly where an activity involves scissors, adhesives, small components or other craft materials. Any specific safety warnings provided with a product should always be followed.

Children should not independently provide personal information or place orders through our website where they do not have legal capacity to do so.

4. Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

You will receive an electronic acknowledgement after submitting your order. An automated acknowledgement that we have received your order does not by itself constitute acceptance unless it expressly states otherwise.

A contract between you and us is formed when we send you confirmation that we have accepted your order, or when we begin fulfilling the order, whichever occurs first.

We may refuse or cancel an order where reasonably necessary, including where a product is unavailable; pricing or product information contains an obvious error; payment cannot be authorised; we reasonably suspect fraud or misuse; delivery cannot be made to the address supplied; or we are legally unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the relevant amount.

5. Prices and Payment

Prices are displayed in the currency selected or made available through our store. The total amount payable, including applicable delivery charges and taxes collected by us, will be shown before you complete your purchase.

Where taxes, customs duties or import charges are not collected by us, additional charges may be payable in the destination country. Where applicable, responsibility for these charges will be explained during checkout or in our Shipping & Delivery Policy.

We accept the payment methods displayed at checkout. Payment must be successfully authorised before an order is fulfilled.

6. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions. Unless otherwise stated, promotions cannot be exchanged for cash; only one discount code may be used per order where our checkout permits this; promotions may have an expiry date; promotions may apply only to selected products or territories; and we may withdraw a promotion where an obvious error has occurred.

Promotions do not affect your statutory consumer rights.

7. Physical Products

Physical products may be supplied directly by Quesbo or produced and/or fulfilled by selected third-party printing, manufacturing or fulfilment partners. Products within the same order may therefore be dispatched separately or arrive at different times.

Estimated delivery information is provided in our Shipping & Delivery Policy and, where applicable, at checkout.

Unless another delivery period has been agreed with you, we will deliver goods within the period required by applicable consumer law.

Risk in physical goods remains with us until the goods come into the physical possession of you or a person you have identified to receive them, except where applicable law provides otherwise, including where you independently commission a carrier that we did not offer.

8. Digital Products

Some Quesbo products are supplied digitally rather than physically. Digital products will be clearly identified as digital products or downloads on the relevant product page. No physical product will be shipped where a product is identified as a digital download.

You are responsible for ensuring that you have suitable software and equipment to access the file format described on the product page.

Where you request immediate access to paid digital content during the statutory cancellation period, we will obtain any express consent and acknowledgement required by applicable consumer law before the download or supply begins, and the relevant confirmation will be provided in a form you can retain where required.

Where applicable, by expressly consenting to immediate supply and acknowledging the consequence before downloading the digital product, you understand that you may lose your statutory right to cancel once supply has begun.

This does not affect your statutory rights where digital content is faulty, not as described or otherwise does not conform to applicable law.

9. Personal Use and Intellectual Property

Unless expressly stated otherwise, Quesbo products, books, games, downloads, artwork, characters, designs, text, worksheets, instructions, photographs, logos and other content are protected by copyright, trade mark, design and other intellectual-property rights where applicable.

Purchasing a product does not transfer ownership of those intellectual-property rights to you.

Digital downloads are licensed to the purchaser for personal, non-commercial use only, unless the applicable product page or separate licence expressly grants additional rights.

You must not, without our prior written permission, reproduce protected content or substantial parts of it for commercial purposes; resell or redistribute digital files; upload digital products to file-sharing websites; publish or distribute copies; remove copyright or proprietary notices; commercially exploit Quesbo artwork, characters, written rules, graphical elements, designs or other protectable content; or represent Quesbo content as your own.

Normal personal use of a purchased physical product is permitted. Schools, clubs, retailers and other organisations wishing to obtain broader usage, resale or licensing rights should contact us.

10. Website Content

The content on our website is provided for general information and to help customers understand our products. We may update product descriptions, prices, availability and website content from time to time.

We do not guarantee that our website will always be available without interruption, although we take reasonable steps to maintain it.

11. Reviews and User Content

If you submit a product review, photograph, comment or other content to Quesbo, you confirm that it is your own content or you have permission to submit it; it does not infringe another person's rights; it is not unlawful, abusive or misleading; and you have the authority to grant us permission to use it.

Where you expressly submit content for publication or promotional use, you grant us a non-exclusive licence to display and reproduce that content for those purposes, subject to applicable law.

We will not knowingly publish identifiable images of children for marketing purposes without appropriate permission.

12. Returns, Cancellations and Refunds

Your cancellation, return and refund rights are explained in our Refund & Returns Policy, which forms part of these Terms. Nothing in these Terms or our Refund & Returns Policy limits your statutory rights.

13. Faulty Products

Products must meet the standards required by applicable consumer law. If a product is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements, please contact us at

contact@quesbo.com.

Your statutory rights may include a refund, repair, replacement, price reduction or other remedy depending on the circumstances and applicable law.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. In particular, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded.

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill, subject to applicable law. We are not responsible for losses that were not foreseeable when the contract was formed.

Nothing in this section affects your statutory consumer rights.

15. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as significant transport disruption, postal disruption, natural disasters, governmental restrictions or failures of third-party infrastructure.

Where such circumstances materially affect your order, we will take reasonable steps to minimise the impact and will comply with any rights you have under applicable consumer law.

16. Privacy

We process personal information in accordance with our Privacy Policy. Our website may also use cookies and similar technologies. Information about these technologies and the choices available to you is provided through our privacy and cookie information and, where applicable, our cookie consent controls.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, website or legal requirements. The Terms applicable to an order will normally be those in force when the order is placed. The current version will be published on our website with the date of the latest update.

18. Governing Law

If you are a consumer resident in the United Kingdom, these Terms are governed by the law applicable to the part of the United Kingdom in which you live, and you may bring proceedings in the courts available to you under applicable law.

If you live outside the United Kingdom, you may also benefit from mandatory consumer protections provided by the laws of your country of residence. Nothing in these Terms is intended to deprive you of protections that cannot lawfully be excluded.

19. Complaints

If you have a complaint, contact contact@quesbo.com. Please include your name, order number where applicable and a description of the issue. We will aim to respond within a reasonable period and work with you to resolve the matter.

20. Contact Information